E-Bike Diagnostics
£50
Software-led fault-code, firmware and system-health checks for warning messages or performance issues.
View diagnosticsSpecialist e-MTB workshop · Kelvedon, Essex
E-Bike Servicing & Diagnostics in Essex
Professional e-bike servicing, manufacturer-level diagnostics and motor replacement from Torque Collective’s specialist workshop in Kelvedon. Clear findings, controlled workshop work and no additional costs without your approval.
E-Bike Systems We Support
Torque Collective has authorised dealer support and full diagnostic software access for the following systems:
AvinoxBoschShimanoTQSRAM PowertrainBroseFazua
Choose the Right E-Bike Service
Choose routine servicing for planned maintenance, diagnostics for an electronic fault, or contact us if you are unsure. We support e-bike and e-MTB riders across Colchester, Chelmsford, Witham, Braintree, Maldon, Danbury and the surrounding Essex area.
Interim E-Bike Service
£125
A structured six-month mechanical service with essential e-bike system and wiring checks.
View Interim ServiceFull E-Bike Service
£250
A comprehensive annual mechanical refresh including a full software scan and firmware check.
View Full ServiceE-Bike Motor Replacement
From £165
Professional labour-only removal and installation of a compatible, manufacturer-approved motor.
View motor replacementAll prices include VAT. Replacement parts and additional work are charged separately and agreed before proceeding.
E-Bike Diagnostics
£50
A professional diagnostic service for e-bikes experiencing error codes, warning messages, power loss or other system concerns. We connect directly to the bike using the relevant manufacturer software, document the findings and recommend the appropriate next step before repair work begins.
Electronic Diagnostics
- Connection to manufacturer diagnostic software
- Fault codes read and logged
- Firmware checked and updated where available
- Service indicators reset where appropriate
- Digital diagnostic report generated where supported
Initial Mechanical Assessment
- Motor, battery mounting and visible wiring inspected
- Basic safety check of key components
- Likely cause and recommended next steps explained
Recommended For
- Fault codes or warning messages
- Power loss or intermittent assistance
- Battery, motor or connectivity concerns
- Pre-repair assessment before further work
This is a diagnostic-only service and does not include repairs. Diagnostic time is chargeable regardless of outcome. Any follow-on repair, parts or servicing will be quoted separately.
Interim E-Bike Service
£125
A structured six-month service focused on mechanical safety, drivetrain performance and braking reliability, with key visual checks specific to e-bike systems.
Safety & E-Bike Checks
- Frame, components and key wear points inspected
- Motor area, battery mount and visible wiring inspected
- Critical bolts checked and torqued
- Headset inspected and adjusted
Drivetrain Performance
- Gear indexing and adjustment
- Chain inspected and lubricated
- Derailleur alignment checked
- Drivetrain performance optimised
Braking System
- Brake operation and performance checked
- Callipers aligned and adjusted
- Lever position and bite point optimised where adjustable
- Pads and rotors inspected
Wheels, Tyres & Finish
- Wheel trueness checked with minor adjustments
- Tyres inspected
- Tubeless system checked and sealant topped up
- Drivetrain cleaned and re-lubricated
- Bike wiped down and final inspection completed
Hydraulic brake bleeding, software diagnostics, suspension servicing, internal bearing work and replacement parts are not included. Any worn components or additional work will be discussed before proceeding.
Full E-Bike Service
£250
A comprehensive annual mechanical refresh. It includes everything in the Interim Service, deeper component cleaning and servicing, plus a manufacturer-software scan and firmware check on every compatible bike.
Deep Mechanical Service
- Drivetrain stripped, thoroughly cleaned and rebuilt
- Gear inner and outer cables replaced where required and applicable
- Separate serviceable bottom bracket removed, cleaned and re-greased where fitted
- Standard headset removed, cleaned and re-greased
Advanced Brake Service
- Front and rear hydraulic brakes bled
- Brake system reset, aligned and optimised
- SRAM Maven and Magura systems are subject to an additional £10 charge
Frame & Chassis
- Components required for the included work removed
- Frame deep cleaned
- Suspension linkage inspected, cleaned externally and torque checked
- Bearing condition checked across key areas
Wheels & Tubeless System
- Wheel trueness and spoke tension checked
- Minor corrections included
- Tyres removed
- Tubeless system refreshed with new sealant and tape
E-Bike System Checks
- Motor area cleaned externally and inspected
- Battery mount, connections and visible wiring checked
- Bike connected to manufacturer diagnostic software
- Fault codes and system health checked
- Firmware checked and updated where available
Dropper & Final Setup
- Dropper condition and operation checked
- Cable replaced where required
- Fasteners checked and air pressure restored where applicable
- Bike reassembled with final torque and mechanical checks
Motor removal, internal suspension servicing, bearing servicing or replacement, internal dropper servicing, major wheel truing and replacement parts are not included. Complex internal cable or headset routing may require additional labour. Extra work will always be explained and approved first.
E-Bike Motor Replacement
From £165
A professional labour-only service for removing and replacing a compatible motor supplied or approved by the manufacturer. Pricing starts at £165 and varies where frame access, routing or additional work increases complexity.
Motor Removal & Installation
- Existing motor removed from the frame
- Mounting interfaces cleaned and prepared
- Compatible replacement motor installed and aligned
- Fixings torqued to manufacturer specification
Electrical & System Checks
- Wiring connections inspected and secured
- System connected to manufacturer diagnostic software
- Firmware checked and updated where available
- System function test completed
Recommended For
- Manufacturer-supplied replacement motors
- Warranty or insurance replacement installations
- Approved motor swaps requiring professional installation
This is labour only: the motor is not supplied. It must be compatible and approved for the bike. Fault diagnosis, warranty processing, additional mechanical or electrical work and replacement parts are not included.
Clear, Controlled Workshop Support
Most routine service work is completed within 72 hours of the agreed appointment. Parts availability, manufacturer support, additional faults or motor replacement complexity can extend the turnaround; if this happens, we will explain the findings, confirm any additional cost and keep you updated.
Specialist e-bike support
Why Choose Torque Collective?
A genuine workshop-led service combining careful mechanical work with authorised access to the software behind modern e-bike systems.
- Authorised support across seven leading e-bike systems
- Manufacturer diagnostic software and procedures
- Clear findings before follow-on work begins
- Mechanical servicing designed around high-performance e-MTBs
- Appointment-led workshop in Kelvedon, Essex
Useful information
E-Bike Servicing FAQs
Which e-bike systems do you support?
Avinox, Bosch, Shimano, TQ, SRAM Powertrain, Brose and Fazua. We have authorised dealer support and access to the full diagnostic software for each listed system.
Is a diagnostic scan included in the Full Service?
Yes. Every Full E-Bike Service includes connection to the relevant manufacturer software, a system check and firmware updates where available.
Are repairs included in the £50 diagnostic charge?
No. The diagnostic service identifies and documents the problem. Any repair, parts or additional labour will be quoted separately.
Does the Full Service include removing the motor?
No. The motor area, connections and visible wiring are inspected, but motor removal is a separate workshop service.
Do you supply replacement motors?
The advertised motor replacement service is labour only and requires a compatible, manufacturer-approved motor. Contact us first with the bike, system and replacement-motor details.
Are replacement parts included?
No. Replacement parts and additional work are charged separately and agreed before fitting or proceeding.
Book E-Bike Support in Kelvedon
Tell us the bike make and model, its motor system and any symptoms or fault codes. We will help you choose the appropriate service and arrange a workshop appointment.